POLICIES
Mobile Deposit
A non-refundable mobile deposit is required to secure all mobile appointments. This deposit confirms your booking, covers travel and preparation time, and is applied toward your total service cost. Appointments are not confirmed until the deposit is received.
Mobile appointments require a $35 base travel fee within the local service area. For locations outside of the local range, an additional $2 per kilometre will be charged to cover travel time and transportation costs. The total travel fee will be confirmed prior to your appointment.
Late Policy
A grace period of 10–15 minutes is allowed. After this time, a late fee may be applied or your appointment may be cancelled depending on the schedule. Clients arriving excessively late may be refused service to respect other bookings.
Cancellations & No-Shows
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows will result in loss of deposit and may require a new deposit to book future appointments.
Refund Policy
All services are non-refundable. If there are any concerns with your service, please contact us within 48 hours so we can assess and resolve the issue where appropriate.
Nail Repairs / Adjustments
Minor fixes may be offered within 5–7 days of your appointment if there is a product-related issue. Damage caused by client negligence is not covered.
Allergy & Sensitivity Disclaimer
Clients are responsible for informing us of any known allergies or sensitivities prior to their appointment. While we use high-quality products, reactions may still occur and Glambox is not liable for undisclosed conditions.
Respect Policy
We reserve the right to refuse service to anyone who displays disrespectful, unsafe, or inappropriate behaviour.
Mobile Service Requirements
For mobile appointments, clients must ensure the space is clean, well-lit, and free from distractions. All pets should be secured and any interruptions minimized to maintain a safe and professional working environment. If the environment is not suitable or makes the technician uncomfortable, service may be refused at the technician’s discretion.
Client Intake Form
A client intake form is required to be completed with accurate and up-to-date information prior to your appointment. This ensures proper service planning, safety, and the best possible results. Failure to complete the form may result in rescheduling or cancellation of your appointment.